Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You can start a return by logging into your customer account.

Follow the customer log in steps, then select the order you want to submit a return for. Select a reason, and add a note for the store. Finally, click 'submit request'

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To be eligible for a cancellation, your order must NOT have been shipped. After shipping, a return can only be processed after you have received the item and returned it to our warehouse.

We do not cover return shipping costs.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, request a new item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

We will refund the full order amount minus the shipping costs for the return.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@christiesinterior.co.uk